Careers

We are always on the look out for talented bi-lingual Customer Service Advisors!
As a Customer Service Advisor, you will be the primary contact and service provider for our clients and their customers within the UK and Europe. You will be responsible for ensuring quality operational services are delivered to all our business partners and associates. The Customer Service Advisor will evaluate and settle insurance claims within the delegated limits of authority, ensuring that customers receive an exceptional service and ensuring that FCA, Programme Insurers and Acquis complaints procedures are followed.

Successful candidates will have an excellent level of English plus fluency in another European Language.

These are exciting times for Acquis. If you feel you have the skills, experience and drive that matches our ambitions then we want to hear from you! Complete the online application today.

FIELD / HOME-BASED ROLE:


Acquis Insurance Management is a private equity backed insurance broker and administrator that specialises in providing insurance administration services for the finance and leasing industry across Europe. Acquis’ main administration centre is based in Newport, South Wales but we also operate a European office in Amsterdam, Netherlands through the group’s sister subsidiary company.


Working at Acquis provides an opportunity to join a dynamic and cooperative working environment which is focused on continuous improvement. We operate across Europe in 16 different countries; our richly diverse team originates from 17 different countries, and, between them, our colleagues speak 18 different languages, and we take every opportunity to celebrate our diverse backgrounds and cultures.


It is an extremely exciting time to join Acquis as we pursue our ambitious growth strategy, and our current and future success is dependent on our most valuable resource, our people. It is important that we create an environment where all our employees feel included and valued. We have a culture where success is celebrated, no matter how big or small.


PURPOSE OF THE ROLE:

Acquis provides insurance solutions to the leasing industry throughout Europe (including Spain and Portugal) and have a well-established network in this sector. We are committed to build on our successes within the Iberia region and we are looking for a bilingual (Spanish and English) business development professional, with Portuguese and Italian language skills being an advantage.

We are looking for candidates ready for their next challenge, who have a proven track record of delivering business growth within the Spanish finance sector, with possibly an existing network of contacts within the asset finance industry.

This new strategic role requires the successful candidate to be our field representative on the ground and take a leading role in the growth of new client programmes and relationships within this key territory. The successful candidate would be joining a team of 5 other BDMs covering other regional areas in Europe.

KEY RESPONSABILITIES:

- To identify new prospects and develop existing leads within the Iberia region with the aim to the complete sales cycle by successfully converting prospects into clients.
- Building and maintaining strong relationships with existing and prospective clients.
- Act as a senior point of contact to a designated client base.
- Support and lead new client implementations.
- Support the production and distribution of quality, accurate client reporting.
- Conduct proactive and effective internal and external communication.
- Review, analyse and understand prospects’ businesses to determine needs and identify potential business opportunities.
- Identify and execute additional revenue opportunities.
- Support the commercial development and management of designated client accounts.
- Coordinate within internal departments to deliver client needs and objectives.

SKILLS AND EXPERIENCE REQUIRED:

- Full fluency in both Spanish and English is essential. Portuguese and Italian language skills would be desirable.
- Must have a proven track record of business development/sales/account management within Iberia region.
- Experience within the banking or leasing industry.
- Excellent verbal and written communication skills.
- Solid presentation delivery skills.
- Must be analytical and have acute attention to detail.
- Strong time management and organisational skills.
- Sound knowledge of Microsoft Office.
- Proactive, with the ability to generate ideas and think creatively with a solution-oriented approach.
- Strong internal and external stakeholder and relationship management skills.
- Must be willing to travel internationally.