How to complain

If you wish to make a complaint, please contact your Client Manager.

Email: [email protected]
Call: +44 (0) 1633 811920

or write to:
Acquis Insurance Management Ltd
Integra House
Vaughan Court
Celtic Springs
Newport
NP10 8BD
UNITED KINGDOM

How we will handle the complaint

We aim to acknowledge and respond to your complaint within 5 working days.

If you are not satisfied with our final response to your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service – should you be eligible, the Financial Ombudsman Service can be contacted on:

The Financial Ombudsman Service
Exchange Tower
London E14 9SR

Tel: 0800 023 4 567
Email: [email protected]
Website: www.financial-ombudsman.org.uk