Acquis has today released the results of its latest customer satisfaction survey.  The business achieved a Net Promoter Score (NPS) of 69.23, an outstanding result significantly higher than the insurance industry average of 42 as detailed in ClearlyRated’s 2022 Benchmarking Report.  

NPS is a measure of customer satisfaction calculated based on responses to a single question: How likely is it that you would recommend a company to a colleague? Acquis asked this question as part of its annual client survey in December 2021. Bain and Company, the NPS creators note that a good NPS score is classed as 0 and above, 50 and over is excellent with above 70 being outstanding and rare.  

Over 92% of respondents felt Acquis was professional, knowledgeable and supported their business extremely well.  

Nick Leader, CEO at Acquis commented:  

“Many of the industry’s leading brands count on us to enhance their asset finance offering. This outstanding score is testament to the dedication of our teams and the customer centric approach we adopt at Acquis.  We look forward to continuing to work in partnership with our clients to deliver impressive and sustainable results.” 

Matt Salvage, Head of Client Management at Acquis stated:  

“We are extremely pleased that our clients rated us so highly and are willing to recommend us to their industry colleagues. Our score reflects the trust our clients place in us to deliver and add value to their business.   Acquis remains focussed on the challenges our clients face in their day-to-day operations and welcomes these valuable insights to ensure continuous improvements of our service and solutions.”